insight2marketing TERMS AND CONDITIONS OF BUSINESS

These terms (together with the documents referred to in here) are the terms and conditions on which Insight2Marketing Limited (we, us and ours) supply to you any of the Programme and supporting materials (Programme me) listed on our promotional pages, social media profiles or company website insight2Marketing.com (our website) and represented by our most current promotional literature.  Please read these terms and conditions carefully before ordering any products/services from our website.  You should understand that by ordering any of our Programme me, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information about us

1.1 ) insight2Marketing.com is a website operated by Vee Roberts of insight2marketing Ltd.  We are registered in England and Wales under company number 08365780 and with our registered office at 152 City Rd, London EC1V 2NX.

1.2 ) We are a Marketing Company.

2. Your status

By placing an order through our website, you warrant that:

a) You are legally capable of entering into binding contracts; and

b) You are at least 18 years old;

3. How the contract is formed between you and us

3.1 ) After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to ‘buy’ a Programme including free Programme me.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Programme you have ordered has been agreed (Confirmation Email).  The contract between us (Contract) will only be formed when we send you the Confirmation Email. 

3.2 ) The Contract will relate only to those Packages or Programme which we have confirmed in the Confirmation Email.  We will not be obliged to supply any other Programme which may have been part of your order until we have confirmed in a separate Confirmation Email.

4. Consumer rights, Cancellation and Accessibility

4.1 ) In the unlikely event that you wish to cancel or change products, you may transfer your payment to an alternative Programme to the same value - without charge. However, if it is within three weeks of the original agreed Programme start date, a transfer administration fee of £45 will be payable by you in advance of the new Programme date.

4.2 ) The provisions of this clause 4 do not affect your statutory rights.

4.3 ) There is an initial Cancellation Period. If you wish to cancel the agreement and payments within 5 business from the date of your first payment, you may do so for a full (100%) refund of any monies paid less the cost of any products delivered.  This refund is only available if the services have not been accessed or commenced in any way; if this is the case and commencement of services has been agreed to take place prior to the 5-day period full refund shall not be available.  Refunds may take up to 28 days to process after notice of cancellation.

4.4 ) All notice of cancellation must be in writing and delivered by post and email to info@insight2marketing.com Voicemail and verbal correspondence do not constitute acceptable cancellation notice. In the event of cancellation, you will forfeit any bonus offers and be billed for any already received.  Cancellation notice will be deemed to be the date on which insight2Marketing Ltd receives the written notification.  Should the client fail to notify insight2Marketing Ltd in writing of any changes and not participate in the Programme or events, there will be no refunds, credits or transfers available.

4.5 ) The Coaching Programme is sold as a whole package and cannot be altered or partially completed in any way.  Unused sessions due to premature withdrawal from the Programme may not be eligible for refund, credit or transfer.

4.6 ) Website access and membership suspension. Once your Programme is in progress, you will not be able to pause your account on hold during any part of the term. You will have access to the membership website online as soon as payment is received.

4.7) Use of exclusive Facebook Groups may apply depending on the Programme you sign up to. This group is not accessible to non-members and members of the exclusive groups should not divulge details of the group to other parties.

5. Risk and title

5.1 ) The Programme materials we send to you are for you to use. Ownership of the Programme materials will only pass to you when we receive full payment of all sums due in respect of the Packages or Programme me. 

5.2 ) Your ability to complete the Programme you have ordered and we have confirmed in the Confirmation Email email, will be at your risk from the time of dispatch of the Confirmation Email.  Your entitlement to participate in the Programme will only arise when we have dispatched the Confirmation Email email and we receive the relevant payments due in respect of the Programme me.

6. Price, payment, time management

6.1 ) The price of any Programme will be as quoted on our brochure or website from time to time or on our promotional literature, except in cases of obvious error. 

6.2 ) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.

6.3 )  Any additional sessions to what is covered on the Programme are charged and payable separately.

6.4 ) Our website and promotional literature refer to a number of Programme and it is always possible that, despite our best efforts, some of the Programme listed on our website may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Programme correct price is less than our stated price, we will charge the lower amount when dispatching the Confirmation Email to you.  If a Programme correct price is higher than the price stated on our website or in our promotional literature, we will normally, at our discretion, either contact you for instructions before dispatching the Confirmation Email, or reject your order and notify you of such rejection.

6.5 ) We are under no obligation to provide the Programme to you at the incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6.6 ) Payment for all Programme must be by credit or debit card,  Paypal, Stripe, BACS or CHAPS transfer and received by us in cleared funds prior to your attendance on the Programme me.  We accept payment with Visa, and Mastercard. 

6.7 ) We are not liable for any price differences that may arise as a result of delegates booking Programme with us at different times or subject to different promotions from time to time.

6.8 ) All Coaching Sessions are scheduled in advance by direct agreement between you and your Coach. Your success and personal breakthroughs are our priority; please make them yours as well. If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing your Coach and arranging alternate times. A minimum of 48 hours’ notice is required otherwise the session will be deemed to be forfeit. To avoid confusion, it is necessary that you either speak to me in person or via phone or contact (and receive reply) to an email.

6.9 ) The office staff are available between session times during 10am to 2pm to respond to emails, if the need arises. Whether it is to share a win, discuss an issue or concern or share something great. There is no charge for this, it is to help assist and support you in your change and results achievement. This is an additional service provided free to ensure you receive superior value and results. I may not always be available for you immediately and, in this case, I will endeavour to contact you as soon as possible.

6.10) If any instalment payment should default, the registrant will have seven (5 working) days to rectify the situation. When the scheduled coaching session is within those seven (5) days, the coach will postpone the session till payment is received. If payment is not received by the end of the 5 days, all special discounts and bonuses will be forfeited and full tuition will apply. If a Client should default on any instalment payment, the result may be cancellation from the Programme and the Cancellation Policy will apply.

6.11) insight2Marketing Ltd reserves the right to change, modify or cancel the Programme as considered necessary.  Any such change will be made in consultation with the Client.

7. Our refunds policy

7.1 ) All deposits and Programme fees are non-refundable.

7.2 ) If you wish to cancel the agreement and payments within 5 business days of the date indicated overleaf you may do so for a full (100%) refund of any monies paid less the cost of any products delivered.  This refund is only available if the services have not been accessed or commenced in any way; if this is the case and commencement of services has been agreed to take place prior to the 5 day period full refund shall not be available.  Refunds may take up to 28 days to process after notice of cancellation.

8. Our liability

8.1 ) We warrant to you that any Programme and Programme materials purchased from us through our website is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied. 

8.2 ) You were supplied with a brochure which details what the Programme does and does not cover for complete clarity. However, we welcome feedback and you should notify us (as provided for in clause 10 below) if you are unhappy with any part of the Programme within 5 days of purchasing the Programme .

8.3 ) Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the purchase price of the Programme which you purchased.

8.4 ) This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) under section 2(3) of the Consumer Protection Act 1987;

c) for fraud or fraudulent misrepresentation; or

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8.5 ) Your success in building any business is dependent on a number of factors.  We give no guarantee that by participating in or completing any insight2Marketing events or training Programme you will experience success in any business or activity that you may carry on following our Programme me. If we are working in a 1-2-1 capacity, the success is down to the participant and their commitment. What this means is that:

    •    I will do everything possible to support you in achieving your own results and desired outcomes; I cannot make any changes for you

    •    You are responsible for the cause of all change in your life

    •    I will work with you to identify solutions and offer suggestions, options and coaching based on my own personal experience, training and the information you give them

    •    All decisions and courses of action are entirely yours and you accept full responsibility for such decisions and actions

    •    You should always carefully evaluate the consequences of various options and act accordingly including seeking Professional Advice prior to taking actions where appropriate.

8.6 ) We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits, contracts or potential contracts or loss of anticipated savings.

8.7 ) We are not liable for additional costs due to changes in Programme, content, venues or trainers. Every effort will be made to provide reasonable notice where possible.

9. Written communications

9.1 ) When using our website, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

9.2 ) By registering for the Programme you are automatically signed up for our newsletter, which you can cancel at any time using the unsubscribe option.

10. Notices

All notices given by you to us must be given to INSIGHT2MARKETING Ltd at 152 City Rd, London EC1V 2NX.    We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 9.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. Transfer of rights and obligations

11.1 ) The Contract between you and us is binding on you and us and on our respective successors and assigns. 

11.2 ) You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

11.3 ) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. Events outside our control

12.1 ) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 

12.2 ) A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

12.3 ) Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. 

13. Intellectual Property Rights    

13.1 ) All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the Programme content and Programme materials belong to us.  We licence to you all such rights on a non-exclusive basis for the purpose only of enabling you to attend, participate and, where you are able, to complete the Programme. Reproduction or distribution of the Programme content and Programme materials is strictly prohibited.

13.2 ) Use of our logo is strictly prohibited without our prior written consent.

13.3 ) Audio and visual recordings of our Programme and any sessions we have is strictly prohibited. We may record sessions or produce bespoke training videos, these should not be shared as they are for exclusive use of anyone who has signed up to complete the Programme me

13.4 ) Occasionally we may film or record online webinars, live streams, training sessions, Programme trainers delivering the Programme during your attendance.  You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

13.5 ) You acknowledge that certain information contained in the Programme and Programme materials is already in the public domain.

13.6 ) Delegates are not permitted to sell or promote products or services at Insight2Marketing’s events without prior written permission.

13.7 ) Depending on the Programme you are on, occasionally we may need to record your coaching calls as part of our quality control procedures and to maintain external endorsements and accreditations. You authorise us to use these recordings in accordance with the law, without the need for further consent.

14. Confidentiality

14.1 ) Save as required by law or in respect of information which is already in the public domain through no breach by you of the provisions of this clause 14, you shall keep in strict confidence all technical and commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us (or our employees, agents, consultants or sub-contractors) and any other confidential information concerning our business or the Programme or Programme materials which you may obtain.

14.2 ) You shall not use any such information for any purpose other than to attend, participate and, where capable, complete the Programme me.

14.3) I will not divulge that you are in a coaching relationship without your express consent.  You, of course, are free to discuss the coaching relationship with anyone at anytime. If you are kind enough to give feedback it is likely to be shared

14.4 ) Where discussions are held in any Group Coaching sessions, all discussions are confidential and should not be disclosed or discussed with external parties.

15. Data Protection

15.1 ) You agree that we may use your personal data in accordance with and subject to the Data Protection Act 1998.

15.2 ) We may send you information from time to time regarding new Programme and opportunities. If you do not wish to receive such information, please contact us on 0844 6677442

15.3 ) Signing up for the Programme entitles you to our newsletter. You can unsubscribe from insight2marketing newsletter at any time using the unsubscribe link included in the mail.

15.4) You will have access to our Programme materials for up to 2 months after your course is completed. 8 weeks after the expected end date after you receive your Confirmation Email, we will automatically take you off of the database. Please download any materials you need.

16. Termination

We reserve the right to terminate the Contract immediately without liability if:

16.1 )  Subject to clause 16.2 below, you fail to complete the Programme within 12 months of the date of Confirmation Email;

16.2 )  in respect of any Programme running for 12months or more, you fail to complete the Programme within 24 months of the date of Confirmation Email; or

16.3 )  in our opinion you cause disruption on any Programme or take any action which brings us (or any of our employees, agents, consultants or sub-contractors) into disrepute or adversely affects our goodwill or reputation.

16.4 ) If at any time either the Client or Coach believe that the Coaching Sessions and agreement are no longer serving the needs of the Client they may initiate a discussion to rectify the situation prior to cancelling the Programme or Sessions.  Initial contact should be through email wherein the Client or Coach detail their beliefs and reasons for such beliefs.  A discussion will then occur between the Client and Coach to resolve any issues and determine resolution.  If after discussion both parties agree the resolution to be termination of the agreement, then a refund of any amount paid for unused services will be given to the Client within five (5 working) days.

17. Waiver

17.1 ) If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2 ) A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3 ) No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

18. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1 ) These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2 ) We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3 ) Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our right to vary these terms and conditions

20.1 ) We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

20.2 ) You will be subject to the terms and conditions in force at the time that you order Programme from us, unless we notify you of the change to these terms and conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Confirmation Email).

21. Law and jurisdiction

Contracts for the purchase of Programme through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and all disputes and claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Referral and rewards Programme

We know you will receive value from your Coaching.  There will be times when you want to share that value and the value of Coaching with an associate, colleague, employee, family member, or other loved one.  We love referrals and being able to help people associated with our existing Clients to achieve the same kind of results and help them live better lives day to day.  We also like to reward our existing Clients for sharing the benefits of Coaching and referring our company.  Full details of the Referral and Rewards Programme are available on request.